Harrison Washington

Washington-Systems / Jan 2022 - Present / Sacramento, CA

Cisco Meraki and Ubiquiti network WAN & LAN network design, test, build, and implementation.
Built DNS forwarding zones for customers on Google Cloud Platform and Microsoft Azure.
Helped customers with assigning custom DNS name servers for web applications and websites.
Google Cloud Platform and Microsoft Azure IAM user management.
Linux and Windows server installation, patching, updating, and upgrading.
Configuration, and installation of pfSense firewall solutions.
Google Workspace Administration.
Google Cloud Platform Administration.
Helped customers implement CIS Benchmark for Microsoft Windows, Apple macOS, Debian, CentOS.

SaaS Administration & Management: GCP IAM/Networking/DNS; Google Workspace; Azure AD/Networking

Networking: LAN & WAN network design, test, build, and implementation.; Cisco Meraki; pfsense

Fivetran / Aug 2021 - Apr 2022 / Oakland, CA

Worked with and provided support to various SaaS platforms including Google Workspace, GCP, Okta, Jamf Pro, Azure, and AWS, managing users and groups.
Configure and automated new employee desktop deployments for MacOS via Jamf Pro
Troubleshot hardware and software related issues for all end users.
Provided customer service, remote & on perm troubleshooting of computer hardware, Windows, macOS, and network connections.
Maintained Cisco Meraki and Ubiquiti networks. SaaS Management

SaaS Management: Google Workspace/GCP; Okta; Jamf Pro; Slack; Azure AD; AWS IAM

Desktop Administration: macOS configuration via Jamf Pro; Troubleshoot hardware/software related issues for end users

Customer Service: Remote/on Perm Trouble-shooting on computer hardware, Windows operating system, MacOS operating system, network connections, etc.; Application training, documentation, and overviews; New Employee Onboarding; Reply in a timely manner to open support ticks

Asset Management: Maintain a “ready to go” inventory of imaged MacBook laptop computers and all components used for new employees or system replacements; Google Meet Kits; Printers; Computer peripheral; TV’s / Computer monitors; Software license

Vode Lighting LLC / Aug 2020 - Aug 2021 / Sonoma, CA

Security Research: CISA Cybersecurity Bulletin; CISA Best Practices; CISA Insights; CISA Cyber Safety; CISA Cybersecurity Governance

Product Solutions Consulting: Anti-phishing email training; Online whiteboard software; Home Network Security

Windows Server Administration: Backup & Sync; emote server management via PowerShell; Active Directory; User management in Microsoft 365 admin center

Desktop Administration: Windows configuration / Installation; MacOS configuration / Installation; ESET configuration / Installation; Assistance / Configuration / Installation for all supported applications (Adobe, Autodesk, Box, Dropbox, GoToMeeting, Google G Suite, Smartsheet, Fishbowl Database, Vode seals system, Solidworks, FedEx Ship Manager, UPS WorldShip)

Customer Service: User and application training documentation and overviews; Fishbowl Database; Remote/on Perm Trouble-shooting on computer hardware, Windows operating system, MacOS operating system, network connections, etc

Asset Management: Account auditing; Windows Desktops / Laptops; Computer peripheral; Apple Laptops / Phones; Polycom phone systems; Printers; TV / Computer monitors; Software license; Maintain a consistent pool of laptops, and other IT equipment; Maintain a “ready to go” inventory of imaged desktop/laptop computers and all components used for new employees or system replacements; Responsible for maintaining Inventory Database, updating continuously the various equipment assignments and employee locations

CalRecycle / Dec 2019 - Mar 2020 / Sacramento, CA

Troubleshooting

Troubleshooting on computer hardware, Windows operating system, network connections, etc

Customer Service: Helped in the operation to get over 800 employees prepared for work from home orders during the 2019-2020 pandemic; User and application training documentation and overviews; On Perm Trouble-shooting on computer hardware, Windows operating system, MacOS operating system, network connections, etc; Responsible for maintaining the Bar Scan Inventory Database, updates continuously the various equipment assignments and employee locations; Citrix virtualization assistance; Assistance on all supported applications (Word, Excel, PowerPoint, Access, etc); GoToWebinar and GoToMeeting/LiveMeeting web conferencing support including scheduling, support and recording/editing; On and off-site conference IT support, which consists of equipment set up and take down, network wired and wireless connectivity, print services, etc

Asset Management: Windows Desktops / Laptops; Computer peripheral; Phone systems; TV’s / Computer monitors; Maintain a consistent pool of laptops, and other IT equipment; Maintain a “ready to go” inventory of imaged desktop/laptop computers and all components used for new employees or system replacements; Responsible for maintaining Inventory Database, updating continuously the various equipment assignments and employee locations

Work Experience